Helpdesk Staff
Oversee residents’ requests, complaints, and grievances to ensure a hassle-free community living experience.
View & Track Requests
- Access all resident service requests, complaints, and grievances in one place.
- Categorize and prioritize requests for faster resolution.
- Monitor pending and completed requests effortlessly
Escalate Requests
- Escalate requests to the right vendors or maintenance engineers.
- Track progress and easy follow-ups.
Move-In & Move Out Management
- Process and approve resident move-in/move-out requests.
- Maintain a record of past and upcoming moves.
Generate Reports & Insights
- Create detailed reports on service requests or complaints, and residents.
- Analyze response times and issue patterns to improve efficiency.
- Data-driven insights for better community management.
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